In the event of an emergency where you are unable to reach your property manager please refer to your tenancy agreement for a list of preferred tradespeople.
 
However, if these contacts are unavailable, we have a few key contacts that you can reach out to below.
 
Electricians:
  • Level Up Electrical: 0448 012 271
  • North Lakes & Surrounds Electrical: 3053 3118 
 
Plumbers:
  • A Grade Plumbing: 3290 2245
  • North West Plumbing: 0418 868 848
 
Septic Systems:
  • B&Y Waste Services – 5496 6988
  • Express Waste Water – 1300 722 517
 
Please keep these numbers handy in case of any urgent maintenance issues.
 
Additionally, it's important to understand what constitutes an emergency repair according to the Residential Tenancies and Rooming Accommodation Act 2008 (the Act). Emergency repairs are defined as follows: 
 
  • A burst water service or a serious water service leak
  • A blocked or broken toilet (Please be aware that if one toilet is out of order but there is a second operational toilet on the property, it may not be considered an emergency repair.)
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire, or impact damage
  • A failure or breakdown of the gas, electricity, or water supply
  • A failure or breakdown of an essential service or appliance on the premises for hot water, cooking, or heating
  • A fault or damage that makes the premises unsafe or insecure (including smoke alarms)
  • A fault or damage likely to injure a person, damage property, or unduly inconvenience a tenant
  • A serious fault in a staircase, lift, or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises
  • Minimum housing standards
 
 In the event of a weather event, such as a storm or flooding, please note that you can also contact the following for assistance: 
  • State Emergency Service (SES): 132 500
  • Energex: 13 19 62 
 
Further information and updates regarding emergency repairs can be found on the RTA website.
 
Please remember that routine maintenance requests can wait until normal business hours.  

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