Matt was very responsive when I had questions. There were a couple of instances where I was not consulted where I feel I should have been, and there were a couple of errors made that were about information previously provided. What kept Matt at the five stars is the fact that he both accepted responsibility for the errors, and made corrections to my satisfaction. I was in another state while the sale was taking place, but I still felt that I was part of the proceedings. Matt knows the area well.